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TERMS AND CONDITIONS FOR Luton Meet and Greet Parking.

Please read the terms and conditions carefully. Any complaints or questions should be submitted as detailed in these terms and conditions.


1. Definitions

(i) The Company shall mean Luton Meet and Greet Parking


(ii) `Vehicle` shall mean the Vehicle which is received by Luton Meet and Greet Parking.


(iii) The Luton Meet and Greet Parking driver is employed to meet Customers and take their cars to and from the airport and Car Park.


2. The company`s Liability

Every effort is made by staff to collect and deliver Customer's cars safely to and from Luton Airport. The Company expects that the Customer will retain the return instructions, and remember their password if required, ready to present on their return.


(i) The Company will accept liability in respect of any loss or theft of or damage to the Customer's Vehicle, or its contents, that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence and only if the loss, or damage, is reported before the Vehicle is driven away from the airport.


(ii) The Company will accept liability for defects to a Customer`s Vehicle, which render the Vehicle un-driveable where the same is proved, and to the extent that it is proved, to be caused by their negligence. The Company will provide a replacement vehicle up to a small people carrier, provided the Customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the replacement vehicle is in the Customer's custody, and until returned to the Company.


(iii) In the event the Company accepts liability for defects to a Customer's Vehicle that remains driveable, only where the same is proved, and to the extent that it is proved, to be caused by their negligence, the Company will arrange for an independent engineer to contact the Customer to arrange for the remedial work to be carried out by a repairer. It is a requirement that the repairer provides a replacement vehicle, at the repairer’s expense, to the Customer, for the duration of the repairs, and until the return of the Customer`s Vehicle. The Customer shall be responsible for arranging insurance cover for the vehicle provided by the repairer until such time as the replacement vehicle has been returned to the repairer by the Customer.


(iv) The Company cannot accept liability for damage to Vehicles or other property arising from acts of nature at the Car Parks` open-air surface operations. Nor will the Company accept responsibility for damaged windscreens or other glass.


(v) The Company does not accept responsibility for any mechanical or electrical failure to Vehicles whilst in its custody. Nor will the Company accept responsibility for damaged or punctured tyres, only where the same is proved to be caused by their negligence.


(vi) The Company does not accept responsibility for any damage or loss to the Vehicle caused by lack of maintenance, neglect on the owners behalf, or servicing and maintenance not to the manufacturer`s required standards, however caused.


(vii) The Company will accept liability in respect of the death or personal injury or loss or damage to personal belongings sustained by the Customers and others in the Car Parks only where the same is proved and to the extent that it is proved to be caused by their negligence.


(viii) The Company cannot be held responsible if the Customer loses their return instructions or informs a third party of their password, and this is presented to the Company by a third party who uses it to fraudulently take delivery of the Vehicle.


(ix) The Customer accepts that Vehicles are left with the Company entirely at the owner`s risk whilst stored in the secure parking facility.


3. Vehicle Security and contents

The Customer must ensure before releasing the Vehicle that all windows are closed and, so far as contents are concerned, anything of value must be removed. Accordingly, it is a condition of acceptance that the Customer removes all loose and valuable items as we cannot accept responsibility for their loss. Luton Meet and Greet Parking accepts no responsibility for any other keys handed over except the Vehicle key.


4. Time of drop off / pick up

Customers are advised to allow sufficient journey time to arrive at Luton Airport at the meeting time that has been designated Luton Meet and Greet Parking . If the Customer misses their booking time they will need to re-book at an additional cost of £15.00. The Customer must ensure they contact Luton Meet and Greet Parking and advise the Company of any changes to arrival as soon as possible. A minimum of 30 minutes’ notice is required.
The responsibility to arrive on time is the Customers and Luton Meet and Greet Parking cannot be held responsible for any costs or inconvenience incurred when not following the instructions provided by the Company.
If for any reason the Customer misses their outbound flight they must contact  Luton

airport meet and greet immediately. At certain times the Company may not have drivers on shift and so will return the Vehicle as soon as is practically possible.
If the Customer`s return flight is delayed, cancelled or altered in any way they must inform us. This communication must be received as soon as possible. The Company recommends at least 12 hours’ notice to avoid any delay upon return. An additional charge of £30.00 is charged to Customers who do not advise the Company of any alterations which may cause a delay in the return of their Vehicle. The £30.00 charge will be reduced by 50% if the delay is less than 1 hour.
No responsibility is accepted for costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the facilities of Luton Meet and Greet Parking may not be available. On these occasions the Customer is wholly responsible to make alternative arrangements to travel home, or stay over, and collect the Vehicle at a later date. If the Company agrees to release the Vehicle on a “Non-Operational Day” then an additional fee is chargeable. This will not be less than £50.00.
If for any reason the Customer experiences a delay after landing they must contact Luton Meet and Greet Parking . The Company reserve the right to charge a waiting fee of £10.00 per hour, or part thereof, if no contact is received after one hour of landing. The Customer is required, once all baggage has been collected to contact the Company. A waiting fee of £7.00 per hour, or part thereof, will be charged if the Vehicle is not collected within 15 minutes from the time of the call.

5. Coutesy to company staff
Customers must adhere to any instructions given by the Company staff or agents. The Company reserves the right to refuse parking services to any persons who, in their view, are causing, or may cause a risk or subject Company staff to verbal or physical aggression.

6. Booking, Confirmations, Amendments, Prices and Cancellations.
All online bookings are on a request basis only. The Company reserves the right to accept or reject a booking request within 24 hours.
A confirmation of Booking does not entitle the Customer, unless otherwise specified, to priority over other Customers. The Customer`s password must be retained as identification of the right to drive away the Vehicle on return, since in the absence of acceptable identification, the Company reserves the right not to release the Vehicle.
Once the Company has accepted the booking request an email confirmation will be sent to the email address provided by the Customer. It is the Customer`s responsibility to ensure the correct E-mail address has been given. It is the Customer`s responsibility to ensure this email is received. Should you fail to receive the said E-Mail you must contact the Company within 24 hours. Credit/debit card transactions will only be processed once the email confirmation has been sent.
Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so.
Luton Meet and Greet Parking reserves the right to levy a booking fee supplement for bookings with arrivals and departures on Bank Holidays.
The daily rate charged is for the period of 00:01 – 24:00 for the day or part thereof.

A booking may be cancelled at any time by the customer after confirmation and prior to the date for which the service has been reserved, subject to a sliding scale of cancellation charges that will be applied. The charges are as follows; 4 weeks or more prior to departure 25% of the value of booking, between 4 weeks and 1 week prior to departure 50% of the value of the booking. Between 1 week and 72 hours 75% of the value of the booking. 48 hours or less no refunds will be due. If the booking fee was paid by credit card / debit card, the booking fee of £2.00 will not be refunded.
All of the above charges relating to refunds are irrelevant of when the booking was made, i.e if a booking was made 6 days prior to departure and then cancelled 5 days prior to departure a charge of 75% of the value of the booking will be lost and retained by the Company.

In the rare event that Luton Meet and Greet Parking has to cancel a booking, the Customer will be notified via email and text message to the contact mobile number that was supplied at the time of booking. It is the Customer`s responsibility to ensure that the correct telephone number has been supplied. Luton Meet and Greet Parking would endeavour to notify the Customer at least 12 hours prior to departure, and a full refund will be applied Luton Meet and Greet Parking is not liable for any additional costs incurred due to cancellation.
No Shows will be charged in full.
No refunds will be made if the return date is earlier than the pre booked date. Additional storage costs will be levied for every day over the pre booked date at £10.00 per day. In addition, a fee of £30.00 will be levied, if the return date is either earlier or later than the pre booked date and where additional drivers are required to return the Vehicle.
All refunds and additional charges are subject to an administration fee of £10.00

The Company will charge a standard daily rate for storage £10.00.

Any instance of verbal or physical abuse, of any kind, towards members of staff will result in an immediate cancellation of the booking without refund.
The Customer must follow the precise instructions relating to their return provided to them by the Luton Meet and Greet Parking representative on their departure.

7. Complaints Procedure
It is the Customer`s responsibility to check the Vehicle for damage upon return. Claims cannot be considered once the Vehicle has been returned to the Customer and the Company’s representative has left the return location. Should the Vehicle suffer damage whilst in the care of Luton Meet and Greet Parking, or should any possessions be missing from the Vehicle whilst it is in Luton Meet and Greet Parking care, the representative should be informed immediately of the occurrence. Written notice, via email only, containing full details of the occurrence should be provided to our Customer Service Manager. An investigation into an incident can commence but not be concluded until written notice has been received.

No claim for damage or loss will be entered into, whatsoever, if a written complaint is not received within 48 hours from the collection of the Vehicle. Before submitting a claim to the Company, Customers are required to check Condition No 2 and to satisfy themselves that the subject matter of their claim falls within the Company`s area of responsibility. Failure to comply with the above procedure may prejudice the Customer’s position and it should be noted that our Report Form makes no representations as to the Company`s liability. Any claims for loss or damage to Vehicles or in relation to the quality of the service provided should be made Luton Meet and Greet Parking in writing, via email only.

8. Moving and Relocation of Vehicles
The Customer must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT certificate valid for the duration of the booking if applicable. The Company reserves the right to move the Vehicle, within or outside the Car Parks, by driving, or otherwise to such extent as the Company may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys and any alarm and immobiliser codes to the Vehicle must therefore be left in the Vehicle at the time of handing it over to Luton Meet and Greet Parking driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the driver to have the right to drive or otherwise take the Vehicle on to the public highway. The Luton Meet and Greet Parking drivers are fully insured by the Company for this purpose. The Vehicle will be moved to the storage compound as soon as is practicable. The maximum distance travelled is 20 miles. On occasion the Vehicle may be moved to a different compound when operationally necessary.

The Vehicle will be checked for damage upon arrival, the Company does not record minor damage i.e. stone chips, scuffs, scratches of less than 6 inches, dents smaller than a 3 inch diameter or interior damage.

We reserve the right to carry out the repairs for any damage caused to any vehicle whilst in the care of luton meet and greet parking .
If the weather conditions, bad light, dirty Vehicle etc. prevent a full body inspection, then Luton Meet and Greet Parking accept no liability for this car.

The Customer must notify the Company’s driver of any special driving attachments or car features such as disabled driver controls, key codes, immobiliser, special starting instructions etc. as the Company will not accept any liability for damage resulting from driver`s lack of familiarity with them.

9. Liens and Agency
(a) Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the Customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.
(b) Every person who enters into a contract with the Company for the parking of a vehicle in the Car Parks does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.

10. Variations of the Terms and Conditions
The Company reserve the right to change these Terms and Conditions without prior notice.


Liabilities and other Terms

  1. Our insurances cover our legal liabilities.
  2. Vehicles and contents are left at owners risk whilst the vehicle is parked.
  3. Claims for damage will not be considered unless reported to company representatives immediately on the return of the vehicle at the terminal.
  4. We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass, tyres and wheels howsoever caused.
  5. The company accepts no liability for any loss or damage caused unless proved to be caused by negligence of the employees. In the event of damages being claimed the amount payable shall not exceed £100 per claim.
  6. We will not be responsible for any discolour of paintwork or dents or scratches that may have become visible after a carwash/rainfall . This is regardless if the dents or scratches are mentioned in the initial inspection of your vehicle.
  7. The vehicle must be taxed and comply with the Road Traffic Act.
  8. We do not accept liability for any faulty keys, alarm fobs, house or other keys left on the key ring.
  9. Where possible we require you have a spare key for your vehicle which we require you to take with you.
  10. The customer warrants he or she is the owner of the vehicle or has the power to deal with the vehicle as if he or she is the owner.
  11. If any of these terms are found to be partially or wholly illegal then they shall be deemed severable from the remaining terms which will continue with full effect.
  12. These terms are governed by English laws and are subject to exclusive jurisdiction of the English courts.


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Part of the Airport Parking Luton LTD Group of companies